FAQ

  • We currently ship to the USA, UK, EU, Australia, and Japan. We're working on expanding our shipping zones. Thank you for your understanding!

    • Your happiness matters to us! If for any reason you need to return or exchange an item, please contact our customer service team within 15 days of receiving your order.

      Eligibility:

      • Items must be unused and in their original packaging and labels.

      • Promotional gifts included with your order must also be returned.

      • If items are not in a resellable condition, the return may not be accepted.

      Options:

      1. Store Credit – Receive the full value of your purchase as credit to use on any future order.

      2. Restock & Refund – Receive a refund minus a 15% restocking fee.

      Additional Info:

      • Return Shipping Costs: Customers are responsible for return shipping.

      • Refund Processing: Refunds will be processed within 7 business days of receiving the returned item.

      We appreciate your trust in Reminisse and are always here to make your experience as smooth and joyful as possible. 🌸

  • No U.S. Sales Tax
    Our company is based in Delaware (a tax-free state) and ships from Japan—so no U.S. sales tax for you :)

    Customs & Import Fees
    Some countries may charge duties or taxes upon delivery. These aren’t included in our prices and are the buyer’s responsibility. Please check with your local customs office if unsure.

  • We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, UnionPay, CB, PayPal, Apple Pay, Klarna, Afterpay, and Stripe.

  • We don’t have our store yet, but we hope to open a flagship or pop-up store in the near future. If you're registered on our community email list, we'll inform you. Thank you for your support!

  • Contact our customer service through the contact page.

    Please allow 24 to 48 hours to receive a response via email.